Return & Refund Policy

1. Customer‑Friendly Returns & Exchanges
 We understand that sometimes things don’t work out — you may not like how an outfit looks on you, the size might not fit, or a defect may be found. At Label Dua, we strive to make the process stress‑free and efficient.

 

 

2. When You Can Request an Exchange, Return, or Credit Note

  • Changed Mind / Not Liked: Didn’t love how the outfit looks on you? No worries — you can return or exchange it.

  • Size‑related Issue: Ordered the wrong size? Request an exchange within 6 (or 7) days of delivery. Please refer to our size chart to avoid errors.

  • Defective / Damaged / Wrong Item: Report any issue within 24 hours of receiving the package with photos and order details.

 

 

3. How to Request an Exchange or Return

  • Visit the Exchange/Return Request link in the website footer and submit your request with reason and supporting images within 24 hours of delivery for defects or wrong items, or within 7 days for size/mind‑change reasons.

  • Once approved, we’ll coordinate a reverse pickup. Please keep the item unused, in its original condition, with tags intact.

  • We may ask for a short unboxing video via WhatsApp along with your Order# — this helps us process your request faster.

 

 

4. Inspection & Replacement or Credit Note

  • Upon receiving the item, our team will conduct quality checks. If the product passes inspection:

    • For exchanges, the requested size or alternate piece will be dispatched within ~24 hours.

    • If the requested size or item is unavailable, you will receive a store credit note equal to the value of the order, redeemable for up to 1 year.

  • Refunds to bank accounts or original payment methods are not offered — store credit only.

 

 

5. Fees & Logistics

  • A reverse pickup fee of ₹300 per outfit (if applicable) is to be paid in advance before pickup is scheduled.

  • Reverse pickup dispatch windows vary by region: typically completed within 1–3 days; return transit may take 3–5 days, and up to 7 days for remote areas.

 

 

6. Cases Where Return/Exchange Isn't Allowed

To maintain hygiene and quality:

  • Sale/clearance items are final sale; no returns/exchanges.

  • The product must be unused, free from stains, odor, or wear.

  • Customized garments (tailored size/length/necktie, etc.) cannot be returned or exchanged.

  • Blouses sold separately or as add‑ons are not eligible for returns or refunds.

 

 

7. Policy Limits & Final Notes

  • Only one return or exchange is allowed per order.

  • Unboxing video within 24 hours is mandatory—without it, requests may be invalid.

  • Store credit must be used in full in a single transaction and before expiry.

 

 

8. How to Contact Us

If you have questions or need assistance:

  • Email: [Your Label Dua contact email]

  • Whatsapp/Phone: [Your contact number]

  • Provide your order number, request reason, and photos/videos as required.

 

 

9. Policy Updates

We may update this return and refund policy from time to time. The latest version will always be available on our website. We recommend reviewing it before placing an order.