Shipping Policy

At Label Dua, we aim to deliver your orders quickly, safely, and in beautiful condition — right to your doorstep.

 

 

1. Order Processing Time

  • All orders are processed within 6–7 business days (excluding Sundays and public holidays).

  • During new collection launches or sale periods, processing may take slightly longer — we’ll keep you informed via SMS or email.

 

 

2. Delivery Timelines

Location Type

Estimated Delivery Time

Metro Cities

6–7 business days

Non-Metro / Tier 2-3

7–8 business days

Remote/Rural Areas

8–10 business days

Note: Delivery timelines are estimated, not guaranteed — delays due to courier or weather conditions are beyond our control.

 

 

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹999 across India.

  • A nominal fee of ₹99 may apply to COD (Cash on Delivery) orders or orders below ₹999.

 

 

4. Cash on Delivery (COD)

  • COD is available for most pin codes across India.

  • A small COD handling fee of ₹49–₹99 may apply.

  • Orders above ₹5,000 may require pre-payment or confirmation via WhatsApp before dispatch.

 

 

5. Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking link via SMS or email.

  • You can also track the status anytime under “My Orders” on our website.

 

 

6. Packaging

All products are securely packed in tamper-proof, branded packaging. We take extra care in packaging delicate items, ensuring your product reaches you in perfect condition.

 

 

7. Delivery Partners

We work with reliable courier services like Delhivery, BlueDart, XpressBees, and India Post — based on your delivery location and order size.

 

 

8. Delivery Issues

  • In case of damaged packaging or missing items, please record a video while unboxing and contact us within 24 hours of delivery.

  • If a package is undeliverable due to incorrect address or failed attempts, the order may be cancelled or reshipped with additional charges.

 

 

9. International Shipping

Currently,Label Dua ships only within India. For international inquiries, please contact our support team — we may be able to assist on a case-by-case basis.

 

 

10. Contact Us

If you face any issues with shipping or delivery:

  • Email: [Your support email]

  • Phone/WhatsApp: [Your contact number]

  • Please mention your Order ID for faster assistance.